Your Information, Your Rights

Privacy Policy

Central Park Dental is committed to protecting your privacy. This page explains how we collect, use and store your personal information, in accordance with the Privacy Act 1988 (Cth) and the Health Records Act 2001 (Vic).

1. What Information We Collect

The details we hold

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Personal details — name, date of birth, address and contact details
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Health information — medical history, medications, allergies, dental records, x-rays, treatment plans and clinical notes
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Financial information — health fund details and payment records
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Communications — appointment history and correspondence with our practice
2. Why We Collect It

How your information is used

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To provide dental treatment and ongoing care
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To manage appointments and follow-up
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To process health fund and Medicare/DVA claims
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To comply with legal and professional obligations
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To contact you about your care
3. Who We May Share It With

Trusted parties only

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Specialist practitioners and referral recipients (with your consent)
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Dental laboratories, for the fabrication of appliances
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Health funds and Medicare/DVA, for claims
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Other treating health professionals
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As required by law (e.g. mandatory reporting)
A Clear Commitment

We do not sell or share your information for marketing purposes.

Your information is used only to provide and manage your dental care — never anything beyond that, without your consent.

4. How We Store & Protect It

Kept secure

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Securely stored in our practice management system
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All staff are bound by confidentiality obligations
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Retained for a minimum of 7 years (or until age 25 for patients who were minors)
5. Your Rights

You're always in control

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Request access to your personal information
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Request correction of inaccurate information
6. Contact Us

Privacy questions or requests

If you'd like to access, update, or ask about your information, please get in touch — we're happy to help.

Email Privacy Enquiries Call (03) 9885 6999